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Business Process Re-engineering
Business Process Re-engineering
We all must have experienced waiting in a queue in a bank, telecom and so many other places where we had to expend a lot of time even for very normal enquiry. At that time, any process of work starts with standing in the queue.
With a drastic improvement in the communication and information systems, businesses are able to receive hi-tech support to serve their customers from any place at any time without having the need for the customers to wait in a queue.
What made all these possible?
For sure, The answer would be BPR. It is short form of Business Process Re-engineering.
Before knowing the BPR and understanding how it works, it is important to first have an initial view on business processes.
So let’s discuss what the business process is. Just so you know, you could find a detailed analysis of Business Processes in our previous article: Business Process for the detail understanding of business Process.
Business process is just a set of activities which transfigure the inputs into your desired output or processes.
Further, business process is combination of various activities performed by different persons within an organisation to create the way for business goals.
Therefore business organisation has to know the efficiency of business process and consider the requirement of redesign of processes which improve the performance of a business enterprise.
Business Process Re-engineering
BPR is the analysis and redesign of processes within and between the organizations. It is a total rethinking of a business process in its entirety. BPR focuses on massive improvement on the performance of process in every aspect as time, cost, output, quality, and responsiveness to customers.
It seeks to increase efficiency of a process removing all the worthless steps and identifying the best way of business processes.
It is revolutionary redesign of key business processes that involves examination of the basic process itself. Also it involves in redesigning of critical business processes and supporting business systems.
It means removing the unfruitful old age procedures of doing work by analysing; how work has been done and deciding how it can be done in best way.
Re-engineering first determines what a company must do. And then it decides how it should be done. Further, it may not focus on what the existing process is rather it focuses on what it should be.
The most important elements of BPR involves radical redesigning of process. Radical redesign find the completely new ways of doing the work.
The next key concept that lies behind re-engineering is that it aims at achieving dramatic improvement in performance.
If an organization feels the need for marginal improvement in any area of operation at any point of time, BPR shall considers the replacement of the old process by altogether new one to achieve dramatic improvement in the performance.
BPR mostly strives to improve performance. It is about business reinvention. It is not simply a business improvement, business enhancement, or business Modification. BPR may be viewed a as a means of solving business problems
