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Total Quality Management
Total Quality Management
The concept of TQM was developed in the 1920s as a separate discipline in United States basically as a concept of quality control in industrial developments. Until that moment, quality control was limited to simple control and limiting the creation of defective items in industrial processes. Over the period of time, it has extended in the areas of variability reduction, problem-solving, teamwork, and defining and satisfying customer expectations and so on.
Nowadays, it is becoming critical for the companies to maintain the quality standard of their products or services as ongoing project.
This is a huge problem for an entity not to be able to maintain the standard of quality in their products. But they are able to manage these anyways. How?
It’s all because of a concept called total quality management. And we shall discuss this concept in detail in this article.
TQM is a people-focused management system that aims at continual increase in customer satisfaction at continually lower real cost.
TQM represents a management techniques for the long term vision and customer satisfaction.
It demands the participation of each person in an organisation in order to provide better products and services than before. It also considers organisation culture and the way of their work.
TQM is a people-focused management system that aims at continuous increase in customer satisfaction at lower cost.
There is a sustained management commitment to quality and everyone in the organisation and the supply chain is responsible for preventing rather than detecting defects.
TQM is a total system approach and an integral part of high-level strategy.
It works horizontally across functions and departments, involves all employees, top to bottom, and extends backward and forward to include the supply chain and the customer chain.
TQM stresses learning and adaptation to continual change as a key to organizational success.
TQM is a management philosophy that seeks to prevent poor quality in products and services, rather than simply to detect and sort out defects.
TQM adopts a philosophy of continuous improvement in all areas. Improvement and learning need to be embedded in the way an organization operates. They should be a regular part of daily work, seeking to eliminate problems at their source.
It uses strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the organization.
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