What is a business culture? What role does it play on the performance of any business organization?
Organisational culture is a system of shared assumptions, values, and beliefs, which governs how people behave in organisations. These shared values have a strong influence on the people in the organization and dictate how they dress, act, and perform their jobs. Business culture is certainly one of the topmost contributing factors for an entity to not only survive or sustain but also make a profit out of it.
Good cultures include attitude towards work, efficient complaint handling, cheerful working environment, neat and tidy workspace, and customer handling. A well cultured entity is disciplined in matters of quality and price control keeping an eye on the customers and attending to them in a courtly manner. Culture defines the image of the business in the market.
However, negligence of employees, unhygienic workspace, deadbeat employees, poor customer response and handling are some bad cultures which drastically reduces the performance of an entity.
Furthermore, good culture provides a cheerful environment and a comfortable working environment for the employees. This improves the relation of business with the workers/ union. This makes it easy for an entity to introduce change management and promote a better strategy execution.