Business Process Reengineering (BPR) is defined as the fundamental rethinking and radical redesign of processes to achieve dramatic improvement, in critical, contemporary measures of performance such as cost, quality, service and speed. It involves changes in structures and in processes within the business environment. The entire technological, human, and organizational dimensions may be changed in BPR. Information Technology plays a major role in BPR as it provides office automation; allows the business to be conducted in different locations; and provides flexibility in manufacturing, permits quicker delivery to customers and supports rapid and paperless transactions. In general, it allows an efficient and effective change in the manner in which work is performed. Business Process Re-engineering is also known as Business Process Redesign, Business Transformation, or Business Process Change Management. An example of BPR application If a bank customer enters into the bank determined to apply for a loan, apply for an ATM card and open a savings account, most probably s/he must visit three different desks in order to be serviced. When BPR is applied to an organization, the customer communicates with only one person, called "case manager", for all three inquiries.