It is defined as a sustainable process management capability that empowers organization to manage the process changes. It incorporates both human resources and technology—culture, roles and responsibilities, as well as data content, applications and infrastructure which helps in decision-making right across an organization. BPM life cycle has five phases as

(i) Analysis phase: This involves analysis of the current environment and current processes, identification of needs and definition of requirements.

(ii) Design phase: This involves evaluation of potential solutions to meet the identified needs, business process designing and business process modeling. (iii) Implementation phase: This involves project preparation, blue printing, realization, final preparation, go live and support.

(iv) Run and Monitor phase: This involves business process execution or deployment and business process monitoring.

v) Optimize: It always focus on the continuous improvements in the processesIterate for continuous improvement.