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What is the T.Q.M ?

What is the T.Q.M ?

What is the T.Q.M ?

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Jeeba Mar. 14, 2018

TQM is a people-focused management system that aims at continuous increase in customer satisfaction at lower cost.

In addition, it is a total system approach and an integral part of high-level strategy. It works horizontally across functions and departments, involves all employees, top to bottom, and extends backward and forward to include the supply chain and the customer chain.