Major reasons for the failure of Business Process Management Systems (BPMS) include the following:
• Inadequate investment in ongoing training for involved personnel;
• Lack of corporate policy protecting the integrity of the data in the BPM Systems;
• Superficial or deficient executive involvement;
• Deficient project management;
• Breakdown in gap analysis;
• Limited options for customization of the BPM software are required;
• Not flexible enough or too complicated to be customized to meet the precise workflow and business process;
• Failure to identify future business needs;
• Inadequate assessment of the need for change management;
• Persistent compatibility problems with the diverse legacy systems of the partners;
• Resources not available when desirable;
• Software fails to meet business needs;
• System may be over-engineered when compared to the actual requirements; and
• Technological obsolescence.
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